This study seeks to evaluate the criteria that determine the excellence of a Family Health Center used by the Health Ministry. A qualitative methodology was used and two focus groups were conducted with managers and non-managerial people belonging to the Primary Health Care. Then, secondary sources were reviewed specifically in relation to the evaluation criteria of human resources. The obtained results identify eight characteristics that are associated with a family health center of excellence and two new proposed criteria for evaluating the human resource to certify a model center.
Sánchez, C. (2016). Measurement criteria Human Resource Excellence in Primary Health Care. Case: Chile. Journal Studies of Public Policy, 2(1), 66–81. https://doi.org/10.5354/0719-6296.2016.41828
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